How to Create and View Support Tickets

You can submit your request to support, our Support Team will update you using the email address specified during the ticket submission. We provide 24/7 support via Live chat and the Ticket System. We treat customers' requests with the highest priority and provide equal support for all our customers.

Our response time is usually up to 6 hours. Surely, there may be cases that require further escalation to upstream providers or to other departments, and depending on the complexity of the issue, such cases may need more time to be processed. However, we would like to assure you that we prioritise each case.

To view or open a new ticket:

  • Log into Verpex Account
  • Once logged in, click Support
  • It takes you to the page where you have Active Tickets and Closed Tickets, on this page, you can click the Open new ticket button to submit a ticket.

Our ticketing platform allows you to open a ticket securely and easily, even without registration; however, we advise creating an account first to manage your support tickets.

*For urgent needs and requests, you can always reach us via our live 24/7 chat support or by making a phone call.