Cancellation and Refund

We are sad to see you go and would love you to stay back with us. However,if you do not need your hosting package anymore and wish to cancel it, you can place a cancellation request within your client area. All websites for add-on domains, subdomains, as well as email accounts (if any), that are hosted in your cPanel account will be suspended and further terminated along with the main hosting service after a cancellation request has been submitted.

Ensure your hosting account and all its data is backed up before it gets suspended and then cancelled to avoid any unwanted service interruptions.

Shared Hosting: Customers have a money-back guarantee period of30 Days.

Resellers: Customers have a money-back guarantee period of 45 days.

Dedicated Servers: The refund policy allows for a 7-day money-back guarantee.

You can cancel anytime and a refund of your hosting services can be requested within 45 days of purchase. If a cancellation request is submitted when the 45-day grace period is over, the refund will not be granted.

To place a cancellation request, log into your client account
Go to quick actions
Click Cancellation Options
Fill in the required fields in the cancellation form with your feedback and submit the request.
You will receive an email confirmation once your request is completed.

Leaving your feedback about our services is crucial to our ability to successfully serve our customers. We would truly value any information you can offer.

Cancelling the hosting account does NOT cancel your related domain name registration. A domain once registered cannot be cancelled or refunded.