> ## Documentation Index
> Fetch the complete documentation index at: https://kb.verpex.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why was my card Declined?

You are unable to complete your purchase with us because your card got declined, this might be a bit uncomfortable and frustrating.

Your card may be declined for a number of reasons: the card has expired or got deactivated; you're over your credit limit; the card issuer sees suspicious activity that could be a sign of fraud or incorrect payment information(card number, expiration date, CVC). Please note that in case of a decline, your card is not charged.

**Steps to take in case of a Card Decline**

* First, and foremost, review your card information to confirm that you entered your information accurately. You need to also confirm if your card is not expired.
* Check your credit card limit
* Crosscheck if your card supports international payments. Ask your financial institution if your card can be used for online international transactions
* Use another web browser or computer with another internet connection as this might just be a blocked firewall. Clear the cache and disable any add-ons/extensions/plugins  that may block the actions with the card. Details on how to clear the cache can be found [here](/network/how-to-clear-your-browser-cache).
* Remove and re-add your card back to your account. This can be done  by following the steps stated in[ this link ](/billing/how-do-i-addremove-a-payment-card-from-my-account)
* If the direct payment fails, fund your Verpex wallet (you may use any Visa, MasterCard, Bank or Wire Transfer, or PayPal).  Our Knowledgebase article on [how to add credit](/billing/how-to-add-credit-to-my-verpex-account) may be of help.

If none of the listed methods works, please get in touch with your bank and provide them with screenshots of the error